Customer Service Support

Your Business Is Our Business

In the clothing and fashion industry, value for money, high-quality garments and superior customer service are paramount to future business success. The customer service department and the experts therein are the usual method of communication for a client or consumer with a company. It is one of the most important parts of any business. It is therefore essential that all customer service representatives reflect your company values and are dedicated to your success.

Securing Your Business Reputation Through
Customer Service Excellence

Our dynamic customer service support team at BRIMPAC is composed of very eloquent, experienced industry professionals. Our team provide support to clients and warehouse staff and respond to all queries through professional and efficient communication. Our service includes:

  • Comprehensive customer service support
  • Seamless communication
  • Attending to email and telephone order inquiries
  • Addressing and rectifying customer complaints
  • Provision of inventory information
  • Order management
  • Follow-up support
  • Data reporting
  • Reverse Logistics (return order creation)
  • Credit claim management
  • Transport management and enquiries

Our customer service representatives at BRIMPAC work hard to ensure that the supply chain runs smoothly and that every single client is satisfied. With the latest technology our customer service representatives have all the information they require, on hand, any concerns are addressed promptly and feedback provided to ensure continuity of care.